Refund policy
Online Returns are free and eligible for a full refund if postmarked within 14 days of delivery. Items returned after 14 days will not be accepted.
- Full-priced items may be returned for a full refund to the original method of payment.
- Items purchased on sale are FINAL SALE and therefore not eligible for return or exchange. No exceptions. Additionally, no promotion codes can be applied to the sale items. The Pretty Nomad does not extend price adjustments or partial refunds on orders made prior to the promotion.
- Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
- All bodysuits are FINAL SALE.
- If you receive an item that is damaged, you must contact info@theprettynomad.com within 48 hours of delivery.
- The Pretty Nomad reserves the right to deny any return if the merchandise returned does not comply with our Returns Policy.
- Once we have received your package, your refund will be processed within 7-14 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
- We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
- Orders are processed pending item availability and credit card verification. Our team will contact you via email if an item has been back-ordered or if there are any other issues with your order.
- We are unable to offer price adjustments on any purchases.